Orient
Explain the tool in language tied to the patient’s actual need.
Innovation LabsStart a conversation
Selected work · Patient-facing technology
ATLAS
T
A structured technology on-ramp that translates advanced digital tools into accessible first use for older, disabled, or medically complex patients.
Question being tested
Can patients reach meaningful digital support without being overwhelmed, excluded, or placed at additional risk?
The operating problem
Availability is not access. Access is not useful use.
Advanced tools may be capable of helping patients, but usefulness begins only after a person can find the right entry point, understand what the tool can and cannot do, and apply it to a real need.
ATLAS focuses on that first encounter: translating specialist knowledge into a safer, structured, and less intimidating route into digital support.
The first operating form
A guided path from uncertainty to useful action.
Bound
Make limitations, privacy considerations, and safety thresholds visible.
Start
Offer structured starter prompts and manageable first actions.
Interpret
Help the patient understand what the response means and what it does not.
Act
Connect useful information to an appropriate next step.
Escalate
Direct clinical, urgent, or ambiguous questions to human care.
What must be validated
The on-ramp must work for the people most likely to be excluded.
- Whether onboarding language is understandable without specialist help.
- Whether accessibility needs are addressed in the actual interaction.
- Whether users understand safety and privacy boundaries.
- Whether the tool supports rather than displaces appropriate care.
- Whether first use leads to a meaningful, observable next action.
Begin a conversation
Making patient-facing technology usable?
Share the health idea, who it must help first, the decision ahead, and why it matters now.
victorladele@fhilabs.comExternal perspective
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